In order to do this, you need to look for certain personality traits when hiring your spa staff and able to focus on their strengths while also helping them with their weaknesses through training and incentive programs.
From the receptionist to the therapists to your management staff, having a team that works well together towards a common goal is the key to success.
While spa experience, appropriate certification and spa education are certainly important, they are only a small part of what you should look for when hiring your staff.
Experience and education will grow over time, so it’s important to find people who truly have the desire to provide clients with a positive spa experience. Things like attitude, pride, motivation, and a willingness to learn are all qualities you should look for in potential spa employees.
Of course, many of these traits will develop depending on the type of working atmosphere you create, so remember that you’re an important part of the winning team too!
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