You know how they’re always saying the customer’s always right? Well, that’s certainly not always the case, but as the spa manager it’s your job to make the customer feel like they’re right, even when they’re wrong. Having proper and effective customer service skills is not something that comes naturally to most people. It takes a little bit of training, a whole lot of patience, and the ability to think on your feet to become a skillful customer service master!
What people really want more than anything is for someone to really listen to them. Whether they’re complaining about a particular incident, inquiring about your services, or just want to chat with you about things that are completely unrelated to the spa business, your customers want to feel like you really care about their problems and are there to help.
If you learn how to listen to and communicate with your spa clients effectively, you’ll find that they’re going to keep coming back simply because you showed them a little respect and gave them a little bit of your precious time. In the end, improving your customer service skills will translate into better spa business success!
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