Being a great spa manager means balancing a fine line between being friendly and approachable while also maintaining authority and control. By thinking through what your spa management style is going to be you will be able to become a successful spa manager while also establishing a professional and enjoyable working atmosphere.
The first thing to keep in mind is to lead by example. You can’t expect your spa employees to act in a certain way if you are not acting in that way yourself. As the spa manager, think of yourself as the archetype for all of your staff to model themselves after. If you act appropriately, they will too.
Treat your spa staff with respect, dignity, and kindness. No one likes to be treated as if they don’t matter, so make sure your spa employees feel appreciated. This can be as simple as telling them daily what a great job they are doing or establishing a reward program.
Finally, a great spa manager should know how to listen. Just as you would listen to the complaints your clients might have, you should establish an open-door-policy for your staff to come to you with ideas, problems, or complaints.
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