Support and Encourage Your Spa Staff: In Turn, They Will Deliver Exceptional Client Services

You’ve heard the old adage, treat people the way you would like to be treated. This doesn’t just apply to your clients, it also applies to your staff. Sometimes it’s easy to overlook your employees on a day to day basis. While you might truly appreciate the work that they do, there is no substitute for actually showing it or saying it in some form or fashion.

If your employees don’t feel appreciated or supported they may lose interest in doing a good job. This will only come back to hurt you because unhappy employees will create unhappy clients and this is not good for any business. So, what you need to do is set aside a specific time every day or every week to make sure you are truly encouraging and supporting the wants and needs of your staff, just as you would for your clients.

This might mean having weekly staff meetings, creating an open door policy where employees can come to you without fear of repercussions, providing regular training, developing individual goals, or even just having a pizza party once a month to let everyone blow off some steam. Remember, happy employees will make for happy clients.