One of the most challenging issues that face a spa manager is motivating the staff into providing the kind of client services that you want to provide. No matter how great of a working atmosphere you have created for your employees, there are always going to be motivation issues.
In order to keep your staff motivated, you need a lot of energy, patience, and persistence. Making employees feel important and appreciated is a constant challenge and it may take a little extra effort on your part to provide these positive, emotional strokes. Try telling your employees how much you appreciate them on a regular basis or create a reward program that awards perks for good service.
Keep in mind that everyone has their own struggles and many times people just want to be heard. Try keeping an open-door policy for your employees to come to you with ideas and concerns. A great spa manager has plenty of patience and the ability to listen.
Finally, being consistent in your management style and persistent in maintaining an expected level of service will give your spa staff a clear understanding of what is expected of them and what it takes to be successful.
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