The spa industry is a people industry, yet many of the people who work in the spa industry seem to have forgotten this little fact. The main goal of any business is to make money and when you’re in the business of making people happy you have to remember that when they don’t leave happy, you don’t make money!
One of the simplest ways to assure that your spa clients remain happy is to treat them with respect and a positive attitude. While this is often easier said than done, your spa staff needs to remember that client satisfaction is the bread and butter of the spa industry. A successful spa is one that maintains a high level of repeat business and clients won’t come back if they are treated badly.
Aestheticians and therapists with a negative attitude need to keep this in mind because most repeat customers return to a spa because of how they were personally treated, no matter how wonderful their massage was! A bad attitude can ruin even the best spa treatment, so make sure your staff understands how important it is that the only attitude that’s acceptable in the work place is a positive one.
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