When hiring for a spa reservationist position, you need to remember that this is possibly one of the most important positions in your spa. Keep in mind that the spa reservationist is the main point of contact with your clients, so it’s important that you find the right person for the job.
A professional spa reservationis specialist is usually the first and last person clients will communicate with when booking and re-booking their spa services. This person needs to be well organized, personable, well put together, and able to balance multiple tasks. What this all means is that you need someone who can communicate well with clients and really sell the services that your spa offers in a professional manner.
Other attributes to look for are honesty, responsibility, being a good listener, and having the ability to work as a team player. Hiring someone with a sales and customer service background is also essential. The spa reservationist position is more than just answering phones and booking appointments, it’s often your only contact with current and potential clients, so make sure the person in that role has the skills to attract sales and promote a positive and professional image for your spa.
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